Returns & Refunds

Our products are clearance and discontinued stock, but your statutory rights are unaffected.

Change-of-mind and sizing returns

If you buy online, you may cancel your order within 14 days of receiving the goods. After telling us that you wish to cancel, you then have a further 14 days to send the goods back.

Please email hersecretcloset2@gmail.com before returning an item so that we can identify your return.

For change-of-mind returns, including where an item does not fit or you decide the size is not suitable for you, you are responsible for arranging and paying the cost of returning the item to us. We do not provide prepaid return labels and we do not reimburse return postage for change-of-mind or sizing returns.

Returns should be sent to:

HerSecretCloset.co.uk
3 St Johns Hill
Ryde
Isle of Wight
PO33 1HN
United Kingdom

Condition of returned items

You may inspect and try on an item as you reasonably would in a shop. If an item has been handled beyond what is necessary to establish its nature, characteristics and fit, and that handling has reduced its value, we may make an appropriate deduction from the refund to reflect the diminished value.

Please return items with any original tags and packaging where possible. Items should not be worn beyond a reasonable try-on, washed, altered, marked, stained or otherwise damaged.

Refunds

For a valid cancellation, we will refund the price paid and the cost of our least expensive standard delivery option. If you chose a more expensive or premium delivery service, the additional delivery cost is not refundable.

Clearance and sale items have the same statutory cancellation and consumer rights as full-price items.

Faulty, damaged or incorrectly described goods

If an item is faulty, damaged on arrival or not as described, please contact us at hersecretcloset2@gmail.com. Your rights under consumer law are not affected by this policy, the clearance status of an item or any discount applied.

Hygiene exceptions

Where the law provides an exception for sealed goods that are not suitable for return for health protection or hygiene reasons, the right to cancel can be lost if the seal is broken after delivery. This does not affect your rights if the goods are faulty or not as described.

Exchanges

Because much of our stock is discontinued and quantities are limited, we cannot guarantee exchanges. Where a different size is available, you may return the original item in accordance with this policy and place a new order.